"your
IT infrastructure is in safe hands..."
Emmtech provides professional IT support for businesses in throughout the UK, ranging from multi-site companies, through to small companies installing their first network.
Emmtech delivers IT solutions to suit our clients' working practices and provides the level of outsourced IT intelligence to allow them to grow painlessly. Our service is delivered by well-qualified, experienced and certified engineers ensuring that the technology your business is using is running effectively and efficiently.
Our IT Support Packages
Our customers use our services in various ways
and we can tailor our IT service to suit your requirements. However the
most popular choices are the following three IT support packages. Please
click the links to find out more.
please click the following links
| |
 |
 |
Our IT support services are individually designed and built around our clients' needs, covering network design, server installations, voice/data communications, email, internet access and security, online backup services as well as full hardware and software support.
Pay On Use
Many organisations don't feel happy about committing to an annual contract, especially if their IT support requirements are small. Emmtech are happy to provide our expertise on an informal basis charged at an hourly rate.
This service is also available with guaranteed response times for a small monthly retainer.
Best suited to:
- Organisations who have some IT skill in-house and only need occasional help.
- One off jobs, like cleaning up after a virus or hacker attack.
- Very small companies with stable IT systems
- Organisations where IT is not critical to the business
Advantages and disadvantages:
- No contract commitment
- Response is on a best-efforts basis
- Travel time is chargeable
- Reactive support - we do the work you ask for.
Please contact us for more information
Fixed Cost Per Machine
After an initial one-time stabilisation of your
IT environment, we cover all faults and errors occurring for a fixed monthly
fee.
Best suited to
Companies with limited IT resources in-house
who need to ensure that everything keeps running reliably with no surprises
and few changes.
Key features:
- Proactive support
- Fixed monthly charge
- 24/7 active monitoring of servers
- Guaranteed response times
- Monthly incident and system performance statements
- Travel time and expenses within West Yorkshire are free
- All faults, errors and updates are covered
- Disaster recovery backup of servers done during stabilisation
- Major changes and project work are charged for separately.
Stabilisation comprises:
- Ironing out of any reported errors
- Virus detection and removal
- Installation of 24/7 monitoring agent on servers
- Application of system service packs and hot fixes
- Disaster recovery image backup of each server
- Installation of remote control software
- Notification of any major network faults or shortcomings
Please contact us for more information
Pre-Paid Hours
This is the most flexible way to use Emmtech's
services. The customer buys a number of hours of our time, which can be
used as telephone, remote control or on-site support. The more hours purchased,
the lower the equivalent hourly rate. There is no limit on the type of
IT related work covered by this type of contract: project work, upgrades
and enhancements can be done as well as fault fixing and preventative
maintenance.
Key features
- Proactive support
- Flexible - Any type of work can be done – projects, upgrades, maintenance and fault fixing.
- Guaranteed response times
- Monthly incident statements
- Travel time and expenses within West Yorkshire
are free
Best suited to
Companies where IT is an important part of the
business and who need their systems to keep pace with changing requirements.
Companies who will need a proportion of project work carried out during the year.
Companies who do not require day to day support but want to use Emmtech for project work in our specialist areas of infrastructure design; remote access; thin client technology; network security; backup and disaster recovery.
Please contact us for more information
Custom Services
tailored to meet your exact requirements.
Our IT support services are individually designed and built around our clients' needs, covering network design, server installations, VoIP/data communications, email, Internet access and security, as well as full system software support.
That is why we place people at the heart of our service delivery. We choose our technical staff for the depth of their expertise and their ability to communicate with you. We assign to you a dedicated support team consisting of a technical account manager, a consultant, a systems engineer and a project manager to take care of all support issues, real and anticipated. Our policy is to provide you with continuity of personnel so that you come to trust our people as part of your team.
You enjoy peace of mind to run your business with the knowledge that your IT infrastructure is in safe hands.
Please contact us for more information